Our business is built on these 8 key pillars
Our company operates on a foundation of 8 key pillars that represent the core elements of our business.
Purpose & Values
Network of Teams
Supportive Leadership
Distributed Decision Making
Freedom & Trust
Experiment & Adapt
Radical Transparency
Talents & Mastery
Purpose & Values
We are focussed on building a workplace around our common purpose and values of tradition, mission, engagement, recognition & education.
Network of Teams
All our teams are responsible for their own results. They are connected as needed to other networks to form networks of networks. Each team has skin in the game. They feel the impact of their successes and failures.
Supportive Leadership
We believe in Strong leaders who are supportive of those ‘closest to the fire’. Our leaders walk the talk. They embody organization mission and values. They are crucial to our culture. They do everything in their power to remove barriers. They help their teams to thrive. Authority in our organisation is not linked to rank, but rather to the ability to lead by example.
Distributed Decision Making
We are highly decentralized. We act on the belief that our teams on the frontline have the best understanding of customers, users, and production applications and platforms. Therefore, frontline teams make the majority of the decisions—if the aim is to be agile in responding to clients. We promote distributed authority and decision-making. With freedom of decision making comes responsibility and accountability.
Freedom & Trust
We act on the belief that our team comprises of responsible adults who can be trusted. They don’t need extensive control. They have a high degree of autonomy. They are trusted to do their job in the way they see fit. We let everybody decide where, when and with whom to work.
Experiment & Adapt
We embrace experimentation in everything we do: products, ways of working, and even structures. Change is no longer a once-in-a-year event. It’s a part of our every-day work. We believe it’s better to experiment and fail than to never make mistakes at all.
Radical Transparency
We distribute authority to frontline teams and promote a culture of radical transparency. Frontline employees need access to the latest information for speedy and accurate decision-making. We are ‘open by default’ and have an ‘ask anything’ mentality. We give people the right information at the right moment which helps in making better decisions, faster and solve problems sooner.
Talents & Mastery
We prefer our team members working on tasks they like; ones that fit their talents and strengths. We try to make use of the diverse talents present in our organization and offer people the freedom to choose their tasks and responsibilities. Our team members ‘sculpt’ their jobs based on their interest, talents and strengths.